Business english vocabulary

[O M I D]

Writing Business Letters

Useful phrases and vocabulary for writing business letters.





Salutation

• Dear Mr. Brown
• Dear Ms. White
• Dear Sir
• Dear Madam
• Dear Sir or Madam
• Gentlemen




Starting
• We are writing
- to inform you that ...
- to confirm ...
- to request ...
- to enquire about ...
• I am contacting you for the following reason...
• I recently read/heard about ..... and would like to know ....
• Having seen your advertisement in ..., I would like to ...
• I would be interested in (obtaining / receiving) ...
• I received your address from ----- and would like to ...




Referring to previous
contact
• Thank you for your letter of March 15.
• Thank you for contacting us.
• In reply to your request, ...
• Thank you for your letter regarding ...
• With reference to our telephone conversation yesterday...
• Further to our meeting last week ...
• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussed
on Tuesday.




Making a request
• We would appreciate it if you would ...
• I would be grateful if you could ...
• Could you please send me ...
• Could you possibly tell us / let us have ...
• In addition, I would like to receive ...
• It would be helpful if you could send us ...
• I am interested in (obtaining / receiving) ...
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.




Offering help
• Would you like us to ...?
• We would be happy to ...
• We are quite willing to ...
• Our company would be pleased to ...




Giving good news
• We are pleased to announce that ...
• I am delighted in inform you that ..
• You will be pleased to learn that ...




Giving bad news
• We regret to inform you that ...
• I'm afraid it would not be possible to ...
• Unfortunately we cannot / we are unable to ...
• After careful consideration we have decided (not) to ...




Complaining
• I am writing to express my dissatisfaction with ...
• I am writing to complain about ...
• Please note that the goods we ordered on ( date )
have not yet arrived.
• We regret to inform you that our order n° ----- is now
considerably overdue.
• I would like to query the transport charges which seem
unusually high.

[O M I D]

Writing Business Letters
(page 2)





Apologizing





[*=center]We are sorry for the delay in replying to ...
[*=center]I regret any inconvenience caused (by) ...
[*=center]I would like to apologize for the (delay, inconvenience)...
[*=center]Once again, please accept my apologies for ...





Orders




[*=center]Thank you for your quotation of ...
[*=center]We are pleased to place an order with your company for..
[*=center]We would like to cancel our order n° .....
[*=center]Please confirm receipt of our order.
[*=center]I am pleased to acknowledge receipt of your order n° .....
[*=center]Your order will be processed as quickly as possible.
[*=center]It will take about (two/three) weeks to process your order.
[*=center]We can guarantee you delivery before ...(date)
[*=center]Unfortunately these articles are no longer available /
are out of stock.




Prices




[*=center]Please send us your price list.
[*=center]You will find enclosed our most recent catalogue and price list.
[*=center]Please note that our prices are subject to change
without notice.
[*=center]We have pleasure in enclosing a detailed quotation.
[*=center]We can make you a firm offer of ...






Referring to payment




[*=center]Our terms of payment are as follows ...
[*=center]Our records show that we have not yet received
payment of ...
[*=center]According to our records ...
[*=center]Please send payment as soon as possible.
[*=center]You will receive a credit note for the sum of ...






Enclosing documents




[*=center]I am enclosing ...
[*=center]Please find enclosed ...
[*=center]You will find enclosed ...




Closing remarks




[*=center]If we can be of any further assistance, please let us know.
[*=center]If I can help in any way, please do not hesitate to
contact me.
[*=center]If you require more information ...
[*=center]For further details ...
[*=center]Thank you for taking this into consideration.
[*=center]Thank you for your help.
[*=center]We hope you are happy with this arrangement.
[*=center]We hope you can settle this matter to our satisfaction.




Referring to future business




[*=center]We look forward to a successful working relationship in the future.
[*=center]We would be (very) pleased to do business with your company.
[*=center]I would be happy to have an opportunity to work with
your firm.




Referring to future contact




[*=center]I look forward to seeing you next week.
[*=center]Looking forward to hearing from you, ...
[*=center]Looking forward to receiving your comments,
[*=center]I look forward to meeting you on the (date).
[*=center]I would appreciate a reply at your earliest convenience.
[*=center]An early reply would be appreciated.






Ending business letters




◊ Sincerely, }




◊ Yours sincerely,}
for all customers / clients


◊ Sincerely yours,}






◊ Yours faithfully,


in more formal letters








◊ Regards,
for those you already know and/or with whom
you have a working relationship


















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